UCB bio-ethicist and friend of Greater Good, Dr. Jodi Halpern, addresses the dilemma of doctors who experience a range of negative emotions when confronted with patients who refuse necessary treatment or are angry, in an article, "Empathy and Patient-Physician Conflicts," appearing in the May issue of the Journal of General Internal Medicine. Her work was featured recently in a UCB newsstory:

"Caregivers who can learn to sustain their genuine curiosity about and receptivity to patients' perspectives, even in the midst of emotionally charged interactions, not only reduce levels of anger and frustration for both parties, they can significantly improve decision-making on both ends and increase the effectiveness of treatment."

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